The short version
We hold the minimum data needed to run a field-service app. Your customer list, jobs and invoices belong to you and never get sold, shared with advertisers, or used to train anything. All data is stored on UK-based servers and encrypted in transit and at rest. You can export everything as CSV, or wipe your account, at any time from inside the app.
Who we are
TradeLinkers is operated by TradeLinkers Ltd ("we", "us", "our"), a company registered in England & Wales. We are the data controller for the personal data described in this policy. Questions: contact us here or email hello@tradelinkers.co.uk.
What we collect
Information you give us
- Account info — your name, business name, email, phone number, optional VAT and bank details for invoicing.
- Customer records — names, addresses, phone numbers and emails of your customers as you enter them.
- Job data — descriptions, photos, signatures, certificates and notes you attach to a job.
- Payments — we don't take card payments yet; if you log a payment we store the date, amount and method (e.g. "bank transfer").
Information collected automatically
- Device & diagnostics — Android version, app version, crash reports. No advertising identifiers.
- Approximate location — only if you grant the location permission, used to suggest the nearest job. Never tracked in the background.
Information we deliberately do not collect
- No advertising identifiers, no cross-app tracking, no behavioural profiles.
- No third-party analytics — no Google Analytics, no Facebook Pixel, no Hotjar.
- No microphone, contacts or camera access without explicit prompt at the moment of use.
How we use it
- To run the app, sync your data across devices, and let you generate quotes and invoices.
- To send essential service emails (sign-in confirmations, password resets, invoice receipts you trigger).
- To investigate crashes and fix bugs.
- To respond when you contact support.
We will never email you marketing without explicit opt-in. We will never sell or rent your data, or your customers' data, to anyone.
Where it lives
All TradeLinkers data is stored on UK-based servers operated by our hosting provider in London. Backups are encrypted and held in a second UK region. Data is never transferred outside the UK except for narrow operational reasons (e.g. our customer-support tooling, which is hosted in the EU under standard contractual clauses).
How long we keep it
- Active accounts — for as long as the account is open.
- Closed accounts — wiped within 30 days of the close request, except where we are legally required to retain (e.g. invoice records under UK accounting law, currently 6 years).
- Crash reports and diagnostic logs — 90 days.
Your rights
Under UK GDPR you have the right to:
- Access a copy of your data — use Settings → Export everything (CSV) in the app, or email us.
- Correct inaccurate data — edit in-app, or ask us.
- Delete your data — Settings → Close account, or email us. We'll confirm before doing anything irreversible.
- Restrict or object to processing.
- Lodge a complaint with the Information Commissioner's Office.
Permissions the Android app may request
- Camera — only when you tap "add photo" on a job.
- Storage — to save invoice PDFs to your phone.
- Location (approximate) — only if you opt in, to suggest the nearest scheduled job. Never used in the background.
- Notifications — for job reminders only. Off by default.
Cookies on this website
This marketing site (tradelinkers.co.uk) uses no third-party tracking cookies and no analytics. The only cookies set are strictly necessary ones for things like remembering whether you've dismissed a notice. That's why there's no cookie banner — there's nothing to consent to.
Children
TradeLinkers is for working tradespeople and is not directed at children under 16. We do not knowingly collect data from anyone under 16.
Changes to this policy
If we change anything material we'll email account holders at least 14 days before it takes effect. The latest version, with a "last updated" date, will always live at tradelinkers.co.uk/privacy.html.
Get in touch
Email hello@tradelinkers.co.uk or use the contact form. For data-protection enquiries specifically, write "GDPR" in the subject line and we'll route it appropriately.
TradeLinkers Ltd · Registered in England & Wales · UK GDPR registration number to follow on launch.